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> Fetch the complete documentation index at: https://support.effra.io/llms.txt
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# Policy and pre-authorisation number formats

Each insurer has different possible formats for policy numbers and pre-authorisation numbers. Effra will automatically check these for you and highlight any issues.

# Policy numbers

| Insurer         | Possible Formats                                                                                                              | Examples                                                           |
| --------------- | ----------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------ |
| **Allianz**     | Letter **P** followed by 9 digits<br /><br />*Note: this is not the plan number*                                              | `P001234567`                                                       |
| **Bupa**        | 9 or 10 digits (numbers only)                                                                                                 | `123456789`<br />`1234567890`                                      |
| **Bupa Global** | Optional **BI** prefix (with or without hyphen or space), followed by three groups of 4 digits separated by hyphens or spaces | `BI-1234-1234-1234`<br />`1234-1234-1234`<br />`BI 1234 1234 1234` |
| **AXA**         | 7 digits + 1 letter (sometimes with spaces)                                                                                   | `1234567A`<br />`576 586 7S`                                       |
|                 | **AXA/** or **HOL/** + letter + 7 digits                                                                                      | `AXA/A1234567`<br />`HOL/A1234567`                                 |
|                 | Letter + 7 digits (sometimes normalized with **AXA/** prefix)                                                                 | `A1234567`                                                         |
|                 | 8 digits + 2 letters + 2 digits (sometimes with spaces)                                                                       | `15416654PP01`                                                     |
|                 | **AXA-** + 2 letters + 6 digits                                                                                               | `AXA-AA000000`                                                     |
|                 | 2 letters + 6 digits                                                                                                          | `AA000000`                                                         |
|                 | 3 letters + 5 digits                                                                                                          | `AAA00000`                                                         |
|                 | 2 letters + 7 digits + 1 letter (sometimes with spaces)                                                                       | `RS6 186 039D`<br />`AA0000000A`                                   |
| **AXA Global**  | **INTL** + 7–8 digits                                                                                                         | `INTL1234567`                                                      |
|                 | Prefix from (**AXI, AXE, AXC, BXI, BXE, BXC, HKE, KVE, OGI**) + 8 digits                                                      | `AXI12345678`<br />`BXE12345678`                                   |
| **Aviva**       | 6 digits, slash, 3 digits                                                                                                     | `123456/123`                                                       |
|                 | 3 digits + 3 alphanumeric characters                                                                                          | `951D2J`<br />`980033`<br />`981BDN`                               |
| **Cigna**       | 9 digits, hyphen or slash, 2 digits                                                                                           | `123456789-01`                                                     |
|                 | 11 digits                                                                                                                     | `85081840201`                                                      |
|                 | 9 digits                                                                                                                      | `921156296`                                                        |
|                 | 5 digits + 1 letter + 3 digits                                                                                                | `08402A001`                                                        |
| **WPA**         | 7–9 digits (numbers only)                                                                                                     | `1234567`<br />`123456789`                                         |
| **Vitality**    | *(plan number — see note)*                                                                                                    |                                                                    |
|                 | 5 + 7 digits                                                                                                                  | `54257599`                                                         |
|                 | **200** + 5 digits                                                                                                            | `20016640`                                                         |
|                 | **3000** + 4 digits                                                                                                           | `30001192`                                                         |
|                 | **40000** + 3 digits                                                                                                          | `40000045`                                                         |
|                 | Letter or digit, slash, then 7–8 digits                                                                                       | `A/12345678`<br />`1/1234567`                                      |
| **Healix**      | 3–6 uppercase letters + 5 digits                                                                                              | `DIAGEO06220`<br />`DEL00156`                                      |
|                 | **W** + 9 digits                                                                                                              | `W282738247`                                                       |
|                 | 7 digits                                                                                                                      | `1234567`                                                          |
|                 | 7 digits + 1 letter                                                                                                           | `2129157A`                                                         |
|                 | **OPTOA** + digit + `/` + 9 digits                                                                                            | `OPTOA5/000000650`                                                 |

# Pre-authorisation numbers

| Insurer         | Possible Formats                                                                               | Examples                                       |
| --------------- | ---------------------------------------------------------------------------------------------- | ---------------------------------------------- |
| **Bupa**        | 8 digits, always starting with **6** or **7**                                                  | `61234567`                                     |
| **Bupa Global** | Letter **A** followed by 7–8 digits                                                            | `A12345678`                                    |
| **AXA**         | 3 letters + 4 digits                                                                           | `ABC1234`                                      |
|                 | **AXACLM** followed by 6–7 digits                                                              | `AXACLM1234567`<br />`AXACLM123456`            |
|                 | **APP-** followed by 9 digits                                                                  | `APP-123456789`                                |
| **AXA Global**  | 7 digits                                                                                       | `1234567`                                      |
| **Aviva**       | 6 digits, then separator (**/** or **\\**), 2 digits, separator, 4 digits, separator, 3 digits | `123456/12/1234/123`<br />`123456\12\1234\123` |
|                 | 6 digits, then separator (**/** or **-** or **\\**), then 2 digits                             | `123456/12`<br />`123456-12`<br />`123456\12`  |
| **WPA**         | 6 letters (A–Z, upper or lower case)                                                           | `MFSNNK`                                       |
| **Vitality**    | **10 or 11** followed by 6 digits                                                              | `10123456`<br />`11654321`                     |
| **Healix**      | 7 digits followed by the letter **A**                                                          | `1234567A`                                     |
|                 | 6 digits                                                                                       | `123456`                                       |