Getting remittance statements from insurers

Receiving remittance statements directly from insurers

All insurers have ways to deliver remittance statements directly to providers. With that in mind, we’ve outlined the different ways that you can receive your remittance statements from the major UK insurers.

Allianz

Insurer portal	Healthcode	Email	Insurer web form
Yes, you can access your remittance statements via Allianz’s online portal for Intermediaries, TPAs and Providers	No	Yes	No

Aviva

Insurer portal	Healthcode	Email	Insurer web form
No	Yes	You can receive remittance statements via email, but this has to be set up with Aviva directly.	No

AXA

Insurer portal	Healthcode	Email	Insurer web form
No	Yes	No	To request a specific remittance, use this Copy Remittance Form

AXA Global

Insurer portal	Healthcode	Email	Insurer web form
No	No	Yes, AXA Global should return a remittance statement to the email address from which you submitted the invoice. If you would like to query a submitted invoice, you can contact AXA Global at HASinternational.health@axa.com	No

Bupa

Insurer portal	Healthcode	Email	Insurer web form
Yes, you can access your remittance statements via Bupa’s online portal, Bupa Providers Online	Yes	No	No

Bupa Global

Insurer portal	Healthcode	Email	Insurer web form
Yes, you can access your remittance statements via Bupa Global’s online portal, Bupa Provider World	Yes	No	No

Cigna

Insurer portal	Healthcode	Email	Insurer web form
Yes, you can access your remittance statements via Cigna’s online portal, Cigna for Health Care Professionals	Yes	No	No

Healix

Insurer portal	Healthcode	Email	Insurer web form
No	No	Yes, Healix will send your remittance statements to the email address you provide when setting up your billing details with them.	No

Vitality

Insurer portal	Healthcode	Email	Insurer web form
No	No	Yes	To request a specific remittance, use this Copy Remittance Form

WPA

Insurer portal	Healthcode	Email	Insurer web form
Yes, you can access them through the WPA Secure Hub	No	Yes	No

With each insurer doing things slightly differently, getting hold of your remittance statements and matching them to your invoices can be time consuming. If you are looking for ways to save time on your billing and manage it more conveniently, consider Effra.We bill health insurers for you, both directly and via Healthcode, and then automatically allocate your remittance statements to the original invoices in your practice management system. We also give you an intuitive platform to monitor the status of your invoices, remittances and payments.

Effra's Guide to Insurer Billing

Getting remittance statements from insurers

Using Healthcode to receive remittance statements

Receiving remittance statements directly from insurers

​Using Healthcode to receive remittance statements

​Receiving remittance statements directly from insurers

Using Healthcode to receive remittance statements

Receiving remittance statements directly from insurers