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Many insurers prefer invoices to be submitted through Healthcode, a centralised clearing house that is integrated with the insurers. However, Healthcode charges for this service, so some providers prefer to submit their invoices directly. All major UK insurers can be billed directly, but the submission method(s) vary depending on the insurer. In the table below, we’ve outlined the ways in which you can submit directly to each of the main insurers as a provider and the corresponding time period you have to do so. In the drop down underneath it, you’ll find all the relevant details, including email addresses and links to web forms and portals used for direct submission. Please note, where we use the term portal in this article, we mean a platform where you log in as a provider and submit your invoices (and use any other features it has). By contrast, a web form is simply a web page which allows you to submit your invoices without a linked account.

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Overview

Submission method: EmailSingle claims should be emailed to: Claims@allianzworldwidecare.comBatch claims should be emailed to: Clinic.claims@e.allianz.com.
Submission method: Web formInvoices can be submitted through Aviva’s Online Billing Platform, accessible using this link.
Submission method: Web formYou can submit an invoice via AXA’s online form, accessible using this link.
Submission method: EmailInvoices should be emailed to medicalinvoices.health@axa.comSubmit each invoice in a separate PDF file, making sure it includes:
  • Customer’s name and date of birth
  • AXA Global Healthcare customer number
  • Claim number
  • Treatment dates
  • A breakdown of costs
  • Your bank details
  • Whether we should pay you directly, or pay the customer directly
  • Your unique Provider ID (7XXXXXX)
Submission method: PortalInvoices should be submitted via Bupa’s Providers Online Portal, accessible using this link. You will need to set up an account as a registered provider.
Submission method: PortalInvoices should be submitted via Bupa Global’s ProviderWorld Online Portal, accessible using this link. You will need to set up an account as a registered provider.
Submission method: EmailInvoices should be emailed to bills@cigna.comSubmit each invoice in a separate PDF file, making sure it includes:
  • Invoice date
  • CIGNA Provider Number
  • CIGNA Membership Number
  • Member’s full name
  • Member’s date of birth
  • Member’s full address
  • Total Fees
Submission method: EmailInvoices should be emailed to HHSInvoices@healix.com
Submission method: Web formInvoices should be submitted via Vitality’s online Invoice Submission Form, accessible using this link.
Submission method: Portal and Web formInvoices can be submitted via WPA’s ‘My WPA’ secure hub for healthcare providers, accessible using this link. You will need to set up an account as a registered provider with WPA recognition.Alternatively, WPA also accepts submissions by webform, accessible using this link. You should select the reason for contact as ‘Submit an Invoice’ from the drop down menu. On the following page, you will then be able to upload your invoice as a PDF. Make sure the invoice contains the following:
  • Must be on headed paper (not handwritten)
  • Provide clear details on the treating provider
  • Patient Name, Address or DOB and WPA Customer Number or Claim Reference
  • Invoice number and date
  • Treatment date
  • Treatment provided
  • Unit cost
  • Clearly receipted if already paid

Many of these options are time consuming. If you are looking for ways to save time on your billing and manage it more conveniently, consider Effra. We automatically bill health insurers for you, both directly and via Healthcode. We also offer an intuitive platform for you to monitor the status of your invoices, remittances and payments.