Skip to main content
Effra looks for new insurer invoices in your practice management system (PMS) every 15 minutes. If an invoice is missing, it could be because:
  • The invoice was not raised for an insurer treatment.
  • The invoice date is several days or weeks in the past.
  • Effra is not processing invoices for the given insurer for you.
To ensure invoices are processed promptly we recommend:
  • Raise invoices as soon as the treatment is completed, ideally on the same day.
  • Make sure the insurer’s name is included on every line item in the invoice.
At the start of each month, Effra checks for invoices up to three months in the past to ensure none are missed. However because this audit only runs monthly, there may be a delay in processing invoices that are raised with older invoice dates. If you do end up raising an invoice late, please use the current date as the invoice date rather than the treatment date.