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We send patient invoices on your behalf using Stripe. This means the invoices are branded with your practice name and contact details and Stripe pays out directly to your bank account. If a patient has a query about an invoice, their reply will go to the address that you’ve set as your support email address in your organisation settings. You can update the branding in Stripe. The contents of the invoices cannot be edited. We have carefully designed the invoices so that patients receive all the information they need in a clear and understandable way. This helps ensure they pay promptly.