Eah insurer has different possible formats for policy numbers and pre-authorisation numbers. Effra will automatically check these for you and highlight any issues.

Policy numbers

Insurer	Possible Formats	Examples
Allianz	Letter P followed by 9 digits Note: this is not the plan number	`P001234567`
Bupa	9 or 10 digits (numbers only)	`123456789` `1234567890`
Bupa Global	Optional BI prefix (with or without hyphen or space), followed by three groups of 4 digits separated by hyphens or spaces	`BI-1234-1234-1234` `1234-1234-1234` `BI 1234 1234 1234`
AXA	7 digits + 1 letter (sometimes with spaces)	`1234567A` `576 586 7S`
	AXA/ or HOL/ + letter + 7 digits	`AXA/A1234567` `HOL/A1234567`
	Letter + 7 digits (sometimes normalized with AXA/ prefix)	`A1234567`
	8 digits + 2 letters + 2 digits (sometimes with spaces)	`15416654PP01`
	AXA- + 2 letters + 6 digits	`AXA-AA000000`
	2 letters + 6 digits	`AA000000`
	3 letters + 5 digits	`AAA00000`
	2 letters + 7 digits + 1 letter (sometimes with spaces)	`RS6 186 039D` `AA0000000A`
AXA Global	INTL + 7–8 digits	`INTL1234567`
	Prefix from (AXI, AXE, AXC, BXI, BXE, BXC, HKE, KVE, OGI) + 8 digits	`AXI12345678` `BXE12345678`
Aviva	6 digits, slash, 3 digits	`123456/123`
	3 digits + 3 alphanumeric characters	`951D2J` `980033` `981BDN`
Cigna	9 digits, hyphen or slash, 2 digits	`123456789-01`
	11 digits	`85081840201`
	9 digits	`921156296`
	5 digits + 1 letter + 3 digits	`08402A001`
WPA	7–9 digits (numbers only)	`1234567` `123456789`
Vitality	(plan number — see note)
	5 + 7 digits	`54257599`
	200 + 5 digits	`20016640`
	3000 + 4 digits	`30001192`
	40000 + 3 digits	`40000045`
	Letter or digit, slash, then 7–8 digits	`A/12345678` `1/1234567`
Healix	3–6 uppercase letters + 5 digits	`DIAGEO06220` `DEL00156`
	W + 9 digits	`W282738247`
	7 digits	`1234567`
	7 digits + 1 letter	`2129157A`
	OPTOA + digit + `/` + 9 digits	`OPTOA5/000000650`

Pre-authorisation numbers

Insurer	Possible Formats	Examples
Bupa	8 digits, always starting with 6 or 7	`61234567`
Bupa Global	Letter A followed by 7–8 digits	`A12345678`
AXA	3 letters + 4 digits	`ABC1234`
	AXACLM followed by 6–7 digits	`AXACLM1234567` `AXACLM123456`
	APP- followed by 9 digits	`APP-123456789`
AXA Global	7 digits	`1234567`
Aviva	6 digits, then separator (/ or \), 2 digits, separator, 4 digits, separator, 3 digits	`123456/12/1234/123` `123456\12\1234\123`
	6 digits, then separator (/ or - or \), then 2 digits	`123456/12` `123456-12` `123456\12`
WPA	6 letters (A–Z, upper or lower case)	`MFSNNK`
Vitality	10 or 11 followed by 6 digits	`10123456` `11654321`
Healix	7 digits followed by the letter A	`1234567A`
	6 digits	`123456`

Introduction

Getting set up

Using Effra

Policy and pre-authorisation number formats

Policy numbers

Pre-authorisation numbers

Introduction

Getting set up

Using Effra

​Policy numbers

​Pre-authorisation numbers

Policy numbers

Pre-authorisation numbers