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Effra can only submit an invoice where the practitioner or clinic is correctly configured for the relevant insurer. If an invoice is in Action Required because of the provider, check that the relevant practitioner or clinic has been added to Effra and that their insurer details are correct. You can add providers and edit their details from the Providers tab in your settings. If the provider is already set up and the invoice is still in Action Required, leave a comment on the invoice and tick Send to Effra support.