How do I cancel an invoice?

You can cancel an invoice in Effra at any time using the red Cancel button at the top of all invoices. Cancelling an invoice in Effra does not automatically cancel or recoup a claim that has already been submitted to the insurer. Accordingly, depending of the invoice context, you may have some secondary actions. There are three possible scenarios:

Not submitted or rejected by the insurer

No further action is required.

Approved or a patient excess has been adjudicated

You may need to request a recoup or cancel the submission with the insurer. To do so, raise a support request within the invoice.

Submitted but no response received yet

This depends on your understanding of the submission, but we would generally recommend waiting for an adjudication before you take further action